Senior Service Specialist at Ricoh Canada

Enhance customer satisfaction as a Senior On-Site Service Specialist with Ricoh Canada. This dynamic role involves promptly addressing inquiries, overseeing logistics, and managing on-site services.
In this position, you will be responsible for responding efficiently to both internal and external inquiries. You'll handle mail services, execute events, and manage on-site service programs while ensuring the workplace environment remains tidy and engaging. Collaborating with various teams, you will ensure effective communication and support daily operations within a vibrant office setting.
Key Responsibilities:
• Respond promptly to customer inquiries and requests
• Manage logistics for events and service programs
• Ensure cleanliness and setup of meeting spaces
• Oversee shipping and mailroom operations
• Track service requests using ServiceNow
Requirements:
• Exceptional customer service skills and positive demeanor
• Strong knowledge of Microsoft Office an...