Senior Service Officer (IT)

Industry : Luxury Retail & Wholesale MAIN PURPOSE: Serve as the primary local IT resource responsible for the efficient and effective delivery of all IT services within the local subsidiary. This pivotal role involves leading and managing external on-site Tech vendors, overseeing IT operations, and actively driving local digital transformation initiatives. The incumbent will also contribute significantly to strategic IT planning and ensure the robust maintenance of IT infrastructure, all aimed at achieving high levels of customer satisfaction and operational excellence. IT Service Operations & Infrastructure Management (40%) Oversee and ensure the reliable operation and maintenance of all essential IT infrastructure for business operations, including local area networks (LAN), wireless networks, internet connectivity, servers, storage, backups, printing solutions, and security systems (e.g., anti-malware, firewalls). Lead and manage the provision of Level 1 and Level 2 technical suppor...