Senior service manager

Designation-Senior Service Manager (SSM)

Key Expectations

+ Own overall performance of the team and ensure delivery of agreed client outcomes.
+ Consistently meet or exceed internal and client Service Level Agreements (SLAs).
+ Drive high standards of service delivery through effective planning, execution, and monitoring.
+ Proactively manage risks, escalations, and mitigation plans to ensure uninterrupted delivery.
+ Build a sustainable delivery model with a strong focus on quality, efficiency, and client satisfaction.
+ Lead, coach, and develop team members to drive performance, engagement, and growth.

Required Skills

+ Strong people management and leadership capabilities.
+ Proven experience in operations and/or technology delivery environments.
+ Strong stakeholder and client management skills.
+ Analytical and critical thinking
+ Accountability and ownership
+ Ability to plan, monitor, and optimize resources based o...