(Senior) Service Management Officer

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At CTM, the security of our employees and candidates is a priority. We will contact candidates with official CTM channels: email addresses with the domain ‘@travelctm.com’.

About the Role

:The purpose of the role is to manage the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met

They provide practical hands-on Coaching and Mentorin

gThey support infrastructure, service desk staff, processes and data to ensure the effective and efficient use of technology and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL

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Knowledge, Skills and Experience

s:
Customer Servi...