Vacancy Description
Service Delivery Oversight
- The Service Delivery Manager acts as the “On the ground” Singtel point of contact, liaising with function leads and line directors to manage partner on a day-to-day basis
- Act as primary liaison for client communications, ensuring customer satisfaction, managing expectations and resolving escalations
- For respective regions – the Service Delivery Manager will:
- Act as the first point of call for risks, issues and escalations
- Jointly work with regional partner and line directors to mitigate risks and resolve issues
- Assess partner performance based on interactions, and provide feedback to Service Lead
- Raise opportunities for partner service improvements to Service Lead and PMO Lead
- Liaise with the line, contract manager and partner to ensure that the correct technical details and lessons learnt are covered in new SOWs
- Reports to the Service Delivery Lead, ...
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