Senior Service Delivery Manager

Role Requirements ✔ 16–25 years of experience in Talent Acquisition / Recruitment Operations delivery ✔ Experience supporting Australian clients and willingness to work in Australian shift timings ✔ Strong expertise in sourcing, screening, onboarding, requisition & pipeline management ✔ Experience in Supermarket Retail and/or Aviation industry preferred ✔ Hands-on experience with Workday, SuccessFactors, Taleo, ATS platforms ✔ Strong client relationship and stakeholder management skills ✔ Experience managing global hiring operations in a hub-and-spoke delivery model ✔ Strong understanding of SLA/KPI governance, productivity, and operational excellence ✔ Expertise in workforce planning, capacity utilization, and profitability management ✔ Experience driving transformation, automation, and continuous improvement initiatives ✔ Talent Acquisition Certification and hourly hiring experience preferred ✔ Exposure to US recruitment market and hourly hiring operations is an added advantage Key R...