Senior Reservations & Guest Experience Lead

RealNZ is seeking a Senior Reservations Specialist in Queenstown to drive bookings across channels. You’ll handle inquiries by phone, web chat and email, maximise sales, and support peers with coaching.

A focus on process improvements and product knowledge will help deliver remarkable guest experiences. Ideal candidates bring reservations or sales software experience (FareHarbor a bonus), a professional phone manner, comfort with targets, and strong MS Office skills.