We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Accra as Senior Reservations and Ticketing Agent.
A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.Assists passengers requiring special assistance to board or depart.Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.Assist in controlling ...