Senior Representative, Customer Service Operations

**Fully Remote: Monday - Friday 8:30am Eastern - 5:00pm Eastern Time**
**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
**_Job Summary_**
The Senior Representative, Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Responsibilities_**
+ Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays
+ Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse-facing platforms
+ Provide high-to...