Senior Representative, Contact Center

Title And Summary

Senior Representative, Contact Center

Overview

The Mastercard Cross‑Border Services team is looking for a Senior Representative Contact Center to drive our customer experience strategy forward, by consistently innovating and problem‑solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.

Role

Provide timely response to inquiries, requests, and complaints to customers using different mediums such as voice, chat and email. Serves as a customer service resource to assist with the resolution of customer inquiries, collaborating with more senior resources to ensure complete and prompt response. Supports operations as well as process improvement efforts with the voice of the customer in mind. Review customer issues and assists with resolution development, escalating issues that require more ...