Senior Receptionist

Duties and Responsibilities:

• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.
• Basic accounting knowledge.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italia_n, Spanish, Portuguese, Mandarin).
• Good working knowledge of Microsoft Office package and Fidelio.

• Responsible to provide exceptional guest services at the reception desk.
• Responsible for supervising the day to day operation of the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the gu...