Senior Real-Time WFM Leader — Intraday Operations

Convergys in CyberJaya seeks a Sr. Supervisor, WFM Real Time Management to lead a team of Real-Time Analysts. You will coach, report, and execute action plans, maintaining utilization and day-to-day operations with intraday staffing alignment across sites.

Responsibilities include interfacing with the Scheduling Manager on near-term plans, escalating issues, and driving productivity. Strong Verint/IEX, MS Office, and call center knowledge are essential.