Senior Quality Manager

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

• The Global Senior Quality Manager is a strategic leader responsible for designing, deploying, and governing the end-to-end Quality Management System across all global delivery sites. Reporting directly to global operations leadership, this role will bridge the gap between localized execution and global operational excellence. The ideal candidate will standardize transaction monitoring frameworks, align regional quality teams, drive continuous improvement initiatives globally, and serve as the primary quality liaison for high-value global clients....