Senior Quality Evaluator — Remote Call & Email QA Lead

Convergys in the Philippines is looking for a Senior Quality Evaluator to monitor and evaluate inbound and outbound calls for adherence to quality standards. The role involves providing insights to enhance program performance and conducting internal audits to improve overall contact quality.

The ideal candidate will participate in quality sessions and maintain a strong knowledge of client programs. This position is full time and offers a work-at-home arrangement.