Senior QA Specialist — BPO Quality & Coaching

Abacus is seeking a Quality Assurance Specialist to uphold service excellence across BPO operations in Islamabad. You will monitor, evaluate, and improve customer interactions, partnering with QA Manager to drive quality standards and client satisfaction.

You will mentor QA Analysts, conduct calibration sessions, and deliver data-driven insights and coaching plans to raise agent performance and compliance with SLAs.