Job Summary
To handle customer complaint / feedback and lead internal investigations to identify complaint root cause and CAPA’s. Host customer audits. Lead quality improvement projects.
Essential Duties and Responsibilities
Responsible for providing support to Customer QA Manager to ensure daily, weekly and monthly KPls are achievedManage customer complaints ensuring timely and accurate responseHost customer audits and act as the company spokesperson during the auditProvide response to customers enquiries and chair meetings requested by customers on complaintsLead the internal investigation with relevant departments to identify root cause for customer complaints / audit findingsEstablish CAPA for the identified root causes together with the relevant departmentsEnsure that the CAPA’s are implemented on time and able to effectively address the root caus...