Senior Program Manager, Alexa 3P Quality & Experiences

Amazon Alexa is changing how people interact with technology. Alexa+ connects customers to third-party services—booking rides, reserving restaurants, planning travel—through natural voice conversations powered by large language models. Behind every seamless interaction is a quality operation ensuring these experiences work as customers expect.

We're looking for a Senior Program Manager to lead quality programs across the full lifecycle of third-party experiences on Alexa+. You'll own the strategy and execution for pre-launch quality assurance and post-launch monitoring—scaling operations across new experiences, integration patterns, and international markets. You'll drive the adoption of AI-powered investigation tools, build frameworks that connect certification rigor to production quality, and establish the mechanisms that ensure third-party partners deliver experiences customers trust.

Key job responsibilities
- Own end-to-end quality program strategy spanning p...