Senior Product Manager (Onboarding and Activation)

Responsibilities

• We are currently seeking a Senior Product Manager, Onboarding and Activation to join our Product Led Growth team
• When a law firm becomes a Clio customer, the clock starts. The first 120 days determine whether they become a firm that is genuinely embedded in Clio, or one that churns quietly because they never quite got there
• This role owns that window. You will design and build the onboarding experiences, activation systems, and in-product guidance that move new customers from signed contract to real, sustained usage across the Clio products they have bought
• This is not about selling them more. It is about making sure they actually use what they have, get value from it, and build the habits that make Clio indispensable to how their firm works
• This is a focused, high-ownership role. If you have built onboarding systems before, defined what activation actually means for different user types, and used data to identify...