Senior Product Experience & Content Architect – BlackBerry Secusmart

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Role Overview

As a Senior Product Experience & Content Architect for BlackBerry Secusmart, you serve as the strategic bridge between customers, Product Management, Engineering, Customer Success, and Technical Communications. You are responsible for understanding how customers use our products, identifying their most critical business and operational needs, translating those needs into meaningful product requirements, and ensuring those insights are reflected through world-class product documentation, enablement content, and AI-driven knowledge experiences.

In this senior role, you act as the Voice of the Customer within the organization, developing a deep understanding of customer workflows, user personas, adoption challenges, and high-value use cases. You work closely with Product Management to influence product strategy and roadmap priorities while maintaining ownership of the prod...