Senior Principal Manager, Customer Success

Lead transformative change at PagerDuty as a Senior Principal Customer Success Manager in Toronto, with a hybrid setup requiring two days in the office and 25% travel. Cultivate executive relationships to ensure customer goals are met through strategic product utilization.
In this pivotal role, you will engage with customers' IT and engineering teams, leveraging your 8-10 years of relevant experience. You'll develop and execute effective adoption strategies while navigating change management scenarios to optimize real-time operations. Your proficiency in SaaS and IT architectures will guide clients to drive both cost savings and growth.
Key Responsibilities:
• Establish relationships with executive leadership teams
• Develop and implement comprehensive product adoption plans
• Identify and mitigate risks to client objectives
• Ensure effective communications regarding product changes
• Facilitate business reviews and strategy workshops
Requirements:
• 8-10 ye...