Senior PM, AI Agents Messaging & Orchestration

Zendesk is forming a new team to own messaging as a channel experience for our CX Agent. We seek a Senior Product Manager to lead the end-to-end agentic messaging product, including task identification, procedures, verbalization, and orchestration across agents.

You will shape how the agent understands, reasons, and responds in messaging, and evolve our multi-agent CX product to the next generation, driving adoption and automated resolutions.