Senior / Patient Service Associate (Operating Theatre)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

• Ensure accurate and timely patient registration, admission, transfer, and discharge by performing system entries in SAP, EMR, and related healthcare systems.
• Provide professional payment processing and financial counselling for surgical procedures and services, supporting a smooth and transparent patient experience.
• Coordinate outpatient appointment scheduling and inpatient bed bookings to support timely admissions and continuity of care.
• Proactively contact patients prior to scheduled procedures to confirm admission timings and reinforce fasting and preparation instructions.
• Organise and prioritise patient registration timings in alignment with operating theatre and procedural listings.