Vacancy Description
About iSchool
iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a proactive and detail-oriented Senior Operations Specialist to join our team and drive operational excellence across our daily processes.
Job Summary
The Senior Operations Specialist is responsible for monitoring and improving daily operational performance, ensuring compliance with standard operating procedures (SOPs), managing escalations, and maintaining high-quality execution across operations. This role requires a data-driven professional who can leverage AI tools, analyze operational metrics, and implement process improvements to enhance efficiency and service quality.
Key Responsibilities
- Monitor daily operations to ensure quality, accuracy, and compliance with SOPs.
- Handle operational escalations and resolve critical cases promptly.
- Review workflows, identify process gaps, and recom...
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