Senior Operations Manager

About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellence

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Responsibilitie

• s:
  Client Servicing & Relationship Managem
• entServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builde
• rs.Ensure high client satisfaction through prompt issue resolution and proactive engageme
• nt.Conduct regular review meetings with societies to track SLAs, performance, and evolving requiremen
• ts.Build and sustain long-term client relationships to ensure renewals, retention, and referra
• ls.Collabor...