Senior On-Site Service Specialist

Senior On-Site Service Specialist

Responsibilities

• Quickly and efficiently respond to internal & external inquiries to ensure complete customer satisfaction. Triage incoming inquiries and requests.
• Handle outgoing mail requests, waybills, distribute incoming mail.
• Concierge Services.
• Executing scheduled events.
• Production Reconciliation.
• Informational events (meet and greet vendors).
• Intranet postings.
• Website updates.
• Maintain concierge page website, including but not limited to accuracy and relevance of information specific to the studio.
• Management and expansion of on-site service programs (contracts, relationship building) which includes but is not limited to car detailing, fitness classes, dry‑cleaning. Schedule vendors & manage amenity space for on-site service programs.
• Manage the maintenan...