Senior Officer, Client Service Advisor, Group Wholesale Banking

Client Service Advisor is responsible for Treasury Management/Transaction Banking services and advisory support to corporate and financial institutional clients globally.

• Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within specified timeframes.
• Manage client enquiries for target clients, enhancing client delight and managing client retention.
• Responsible for resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalating if resolutions exceed expected SLAs.
• Participate in client planning to position and deliver the full range of Bank’s products and services as part of the overall client relationship.
• Proactively provide advice on the usage of all banking products and services to clients.
• Understand th...