Senior Officer Billing Support

This role will serve as the intermediate between the billing team and corporate customers for commercial and payment matters. Tasks include supporting the corporate customers with their enquiries and assisting management by preparing customer receivables/tariff/historic reports and maintaining accurate contract information.

KEY ACCOUNTABILITIES:

• Receive and process all new customer contracts within the ERP and the CRM system.
• Determine the contract start, service start and end dates.
• Approach the customer for further information relating to the contract details as required.
• Ensure that fees and charges are applied as per the contract and within the agreed timeframes.
• Other commercial details of the contract updated including tariff escalation formulas, penalties and KPI’s and correspondences (if applicable).
• Track all customer correspondence in the CRM system.

Customer reports