Senior Multichannel Patient Support Specialist

Tan Tock Seng Hospital is seeking a Sr/ Customer Support Associate to handle general enquiries and appointment requests across Calls, E-faxes, Referrals, Emails, SMS, Chat and Live Chat. You will provide accurate information, go beyond the call of duty, and maintain high service quality in a fast-paced environment.

The role requires a Professional Certificate/NITEC/Higher NITEC or Diploma with at least 3 years in a contact centre or customer service setting, and strong bilingual communication