Vacancy Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Senior Workforce Optimisation Manager is accountable for enterprise‑level ownership and leadership of Workforce Optimisation across the Customer Contact Hub, operating within a highly complex, multi‑site, multi‑channel environment. The role has material impact on customer outcomes, operational performance, and cost efficiency, providing authoritative workforce insights and decisions that shape demand planning, capacity investment, and delivery strategy.
The role leads the function through significant technology and operating model transformation, ensuring workforce strategy remains aligned to enterprise priorities and evolving platform capabilities.
Role Type: Permanent
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