Senior Manager

Basic Details Location: Chennai, India Domain / Vertical: US Mortgage Shift: India Night Shift (5.30 PM shift starts) Work mode - 5days WFO Qualifications Educational Qualification: Graduate / Postgraduate Professional Qualification: NMLS License holder (Preferred, not mandatory) Experience Total Experience: 13 years Relevant Experience: Managing back-office operations in a BPO environment Mandatory Skills Minimum 13 years of experience managing back-office operations in a BPO environment Excellent written and verbal communication skills Strong computer navigation skills with proficiency in Windows and Microsoft Office Strong technical knowledge with a hands-on approach Job Description / Responsibilities Expert-level knowledge of US mortgage guidelines, documentation, and processes (especially Originations and Underwriting) Strong email writing skills Proficiency in MS Excel and PowerPoint Experience managing mortgage back-office operations in an outsourced environment Ability to manag...