Senior Manager, Reception Program

Description

Northwest Center has been a vendor at Amazon for over 20 years. The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.A day in the life of a Senior Manager for the Reception Program looks like…You will provide leadership and strategic direction while driving for continuous improvement for our managed program and ensure our deliverables align with goals and service level targets. Our Senior Manager will oversee a customer-centric reception team of over 150 employees, spanning across the nation, and will primarily focus on guiding and directing our geographic managers. While this role is currently centered ...