Senior Manager - Pharmacy Technology Services

The Senior Manager for Pharmacy Technology Services (PTS) is responsible for managing the day-to-day operational and client service experience for assigned clients supported by pharmacy technology platforms. This role serves as the primary client-facing point of contact, working closely with internal operational, technical, and support teams to ensure accurate, timely, and high-quality service delivery.

Primary Responsibilities

Client & Operational Management

• Own the day-to-day service experience for assigned clients
• Serve as the primary point of contact for operational and technology-related client questions and requests
• Manage intake, tracking, and coordination of client issues, requests, and escalations
• Coordinate ongoing maintenance activities such as benefit updates, eligibility files, reporting, and system access
• Ensure clear documentation, tracking, and follow-through on client...