Senior Manager, Operations

Lead and scale our Americas Operations team in a high‑impact, autonomous role. You will manage a team of Operations Analysts and own the operational backbone of our delivery organization, from project setup and data governance to executive reporting and process optimization.

Team Leadership

• Build and develop a high‑performing operations team across multiple seniority levels
• Set priorities, standards, and performance expectations aligned with delivery goals
• Act as primary escalation point for complex operational challenges

Operational Excellence

• Drive end‑to‑end delivery lifecycle, project governance, and PSA system administration (Cloud Coach, Salesforce)
• Establish and maintain KPIs, dashboards, and reporting for capacity, utilization, forecasting, and billing
• Ensure data integrity across systems and translate complex data into executive‑ready insights
• Continuously improve wo...