Senior Manager, Operations

**Position Summary...**
The Senior Manager, Operations (Omni Returns - Claims Strategy & Optimization) will lead strategic initiatives focused on maximizing recovery and financial outcomes across Walmart’s multi-billion-dollar returns ecosystem. This role sits at the intersection of strategy, operations, and advanced analytics, with a mandate to unlock value through intelligent, scalable decisioning systems.

The role drives recovery, shapes omni-channel returns strategy, and redesigns end-to-end operational processes—leveraging advanced analytics and AI-driven decisioning to enhance traceability, enable best-in-class associate tools, and optimize financial flows across the returns lifecycle.

The ideal candidate is both highly strategic and deeply execution-oriented, with the ability to frame ambiguous, high-impact opportunities and translate them into scalable, production-ready solutions. The role requires strong financial acumen, field orientation, and the ability...