Senior Manager, Operational Excellence – Service Sales

The Senior Manager, Operational Excellence — Service Sales is responsible for strengthening the operating discipline, process consistency, and execution rigor that enable Global Services to drive scalable Service Sales growth. This role partners with global and regional Service Sales leaders, Service Operations, Finance, Analytics, Commercial Operations, and enablement teams to improve the consistency, visibility, and effectiveness of Service Sales execution.

The position will support the development and deployment of standardized Service Sales processes, governance routines, KPI frameworks, reporting cadences, and continuous improvement initiatives. Key areas of focus include Service Sales operating model execution, pipeline and forecast governance, contract attach performance, renewal discipline, quote readiness, commercial process adoption, and cross-functional alignment.

This role requires strong collaboration across regions and functions, the ability to influenc...