Senior Manager of Specialist Solutions Consulting

Senior Manager of Specialist Solutions Consulting

Job Category: Pre-Sales Consulting

Location: US - Massachusetts - Remote

**Meet Our Team:**

Pega is redefining how enterprises engage customers across service, sales, and revenue operations—and the Customer Service Specialist Solution Consulting team plays a critical role in making that vision real.The impact of this work is significant. This team combines deep domain expertise in customer service and contact center operations with strong technical leadership, working closely with Product, Engineering, Go‑To‑Market, DemoX, Delivery, Partners, and the broader Solution Consulting organization. The team leads end‑to‑end contact center walkthroughs that articulate the transformation vision, demonstrate how Pega delivers measurable business value, and guide customers from strategy through realization. Through this work, the team influences platform direction, accelerates adoption of new capabilities, and w...