Senior Manager, Non-Medical Claims

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About the Role

To lead and oversee the strategic and operational management of Individual Life claims, ensuring timely, compliant, and customer-focused service delivery. The role supports the company’s business goals, regulatory obligations, and departmental KPIs through innovation, governance, and people leadership.

Roles and Responsibilities:

Lead Life Claims Operations (30%)

Oversee the assessment and governance of Life Claims to ensure timely, accurate, and compliant decisions.

Drive Strategic Projects and Automation (25%)

Lead digital transformation initiatives including RPA, macro automation, and e-Submission platforms to improve efficiency, reduce manual work, and optimize resources.

Enhance Process and Productivity (15%)

Drive process improvements to boost productivity, reduce turnaround time, an...