Senior Manager, Loyalty Operations, APAC

JOB OVERVIEW

As a Loyalty Operations Manager, this role will be responsible for overseeing and managing the Wyndham Rewards program operation, act as a bridge between the hotel and headquarters, ensuring effective communication and coordination. Responsible for supervising and supporting hotel teams in achieving their goals and resolving any issues they encounter. Additionally, also be responsible for the training and development of hotel staff. This role will also involve designing and implementing strategies to enhance customer loyalty, engage with members, and improve overall program effectiveness in APAC.

KEY RESPONSIBILITIES

• Manage engagement programs to ensure successful loyalty program implementation and compliance at the property level; maximize program penetration across all brands in APAC Region.
• Drive the loyalty program training and provide relevant content to facilitate various training needs (including b...