Senior Manager IT Support

Job Summary:

This Sr. Manager level employee is primarily responsible for managing the service delivery process and outcomes for product support, developing the process and procedures for the setup of computer systems, and managing relationships with third party hardware and/or software vendors.

Essential Responsibilities:



+ Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements...