Senior Manager Global IT Operations Manager

To orchestrate and scale a modern product-driven IT operations function across cloud infrastructure digital workplace service management and enterprise platforms retaining full internal accountability for service outcomes platform governance and transformation execution within a lean internal structure and a highly outsourced multi-vendor delivery model.

Key Accountabilities : 

• Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure network and digital workplace; IT service delivery and automation; and the ServiceNow enterprise workflow platform.
• Ensure all domains operate as integrated products not siloed services with end-to-end accountability for service performance and user experience.
• Translate enterprise strategy into coordinated operational execution across domains.
• Establish and chair a weekly IT Operations Governance Forum bringing together all domain leads to review SLA per...