Senior Manager, Field Service

Regional Service Manager (APAC)

Singapore, Singapore

• Lead the Team of highly skilled Field Service Engineers across Asia.
• Ensure the health and safety of the Field Service team, colleagues and customers.
• Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
• Ensure that the Field Service team is:
  • Challenged and Busy
  • Trained and Developed
  • Capable and Prepared
  • Motivated and Appreciated
  • Supported and Engaged
  • Provided with all required tools and test equipment
  • Compliant to all quality and safety requirements and standards.
  • Deliver Outstanding Customer Experiences
  • Ensure that all service interventions are performed to provide the highest possible customer experience.
  • Manage customer complaints to a...