Senior Manager, Customer Success SEA

Customer Success Manager Leader – South East Asia

At Iron Mountain, we need smart, committed people to join our Customer Success team. In this role, you will lead a high‑performing team dedicated to building and maintaining strategic relationships with key enterprise customers, driving retention, contract renewals, account growth, and overall customer satisfaction.

Responsibilities

• Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
• Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross‑sell and upsell opportunities, and utilize customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
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