Senior Manager, Customer Retention and Loss Mitigation, Personal Lending

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We are seeking a highly motivated Senior Product Manager to lead the development and growth of our unsecured personal lending product portfolio. You will set product strategy, own end-to-end product lifecycle management, and partner with cross-functional teams to deliver lending solutions that meet customer needs and advance business objectives.

The Senior Manager, Customer Retention & Loss Mitigation, Personal Lending is accountable for developing and executing end‑to‑end strategies to minimize credit losses across the personal lending portfolio, while supporting fair, responsible, and customer‑centric recovery outcomes. The role leads loss mitigation, collections, and pre-delinquency strategies, partnering closely with Risk, Credit Strategies, Finance, Analytics, Fraud and Operations, and drives continuous improvement in delinquency management, customer retenti...