Senior Manager, Customer Lifecycle Operations (eKYC / eKYB)

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

Role Overview

We are seeking an experienced Operations Manager with deep expertise in customer lifecycle management, eKYC/eKYB, account maintenance, dormant account governance, and reactivation processes within a regulated FinTech, Payments, Digital Wallet, Card Network, Digital Banking, or Payment Services environment.

This role serves as the operational Subject Matter Expert (SME) for customer and merchant account lifecycle management, ensuring customer onboarding, ve...