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Senior Manager, Customer Engagement Measurement & Insights

Bristol Myers Squibb

hyderabad, telangana, India Full-time July 09, 2026
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Vacancy Description

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Roles & Responsibilities

Customer Engagement Measurement & Intelligence

  • Develop measurement frameworks to assess effectiveness of omnichannel engagement across field, CRM, paid media, owned digital, and third-party channels.
  • Analyze customer interaction data to identify patterns in engagement, channel synergy, sequencing, pacing, and message perfo...
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