Vacancy Description
Description
POSITION DESCRIPTION:
We are looking for a Senior Manager, QSS Customer Care, to join our QSS Operations team to build, manage and optimize a high-performing customer care organization. The ideal candidate will have experience in the solar industry, particularly in residential customer service, and will work closely with departments across the organization to identify and prevent customer issues. This position will be based out of our San Francisco, Irvine or Santa Clara offices.
RESPONSIBILITIES
- Work closely with the QSS Director and Customer Care Manager to lead and scale a team of Customer Care Specialists.
- Design, implement, and continuously improve customer service processes to enhance the QSS customer experience and operational efficiency.
- Handle high-priority and escalated customer complaints with a focus on resolution, root cause analysis and long-term prevention.
- Work closely with the ...