Senior Manager, Customer Appeals & Insights

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE) in Singapore. This role, titled Manager/Senior Manager, focuses on supporting customer management processes for national programmes and acts as the liaison between citizens and SSG to address public feedback, enquiries, and appeals.

You will translate citizen engagements into actionable insights for policy refinement. You will lead a team to review the Appeals Framework, manage stakeholder queries, and drive