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Senior Manager, Client Insights & Measurement - Client Experience Management Office

Scotiabank

Toronto, ON, Canada Full-time July 18, 2026
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Vacancy Description

Senior Manager, Client Insights & Measurement - Client Experience Management Office

Requisition ID: 268065

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Within the Client Experience Management Office (XMO), we are on a mission to transform our function into a key value driver for Scotiabank. The team is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.

As a Senior Manager, Client Insights and Measurement, you will be responsible for conducting client research and turning data into actionable strategies that drive client engagement and business growth across our Canadian Bank. Reporting to the Director, Client Insights, you will partner closely with key stakeholders to shape the futur...

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