Senior Manager, Client Experience at Tangerine

Join Tangerine as the Senior Manager, Everyday Banking in Moncton, New Brunswick, and drive customer-centric strategies for enhancing client experiences. Lead high-performing teams with a focus on service excellence.
This pivotal position involves leading the Service & Sales department, ensuring compliance with internal regulations while fostering strong client relationships. You will strategize and manage performance standards to achieve key service goals through effective team motivation and training.
Key Responsibilities:
• Lead a team focused on customer satisfaction
• Develop performance management strategies
• Ensure high service delivery and compliance
• Oversee corporate projects for operational improvements
• Build effective inter-departmental relationships
Requirements:
• University degree or equivalent qualifications
• 5+ years in contact centers with leadership experience
• Background in banking or finance preferred
• Strong analytical an...