Senior Manager, Case Assessment

Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public. If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.

Job Title: Senior Manager, Case Assessment

Reporting to: Deputy Ombudsman

Direct Reports: Manager, Case Assessment

Vacancy: New vacancy

Salary Range: $112,000 to $162,000 per annum

Location: Toronto office (hybrid) with 2 days in the office. The OBSI office is located in downtown Toronto

Duties...